ibis budget Newport

The staff were genuinely lovely-so warm and welcoming. Nothing was too much to ask. On our last night we had a pizza which was so tasty! The lovely lady who cooked it for us was so chatty and helpful. (She was the late shift). On our last morning the cup for my husbands tea was dirty (I'd filled it with hot water from the machine and it was an awful colour) My husband showed the young lady who was on shift. She took it and put it in the dish washer. While we were eating our breakfast, she came and checked all the cups and took 3 away for a re-wash-I call that professionalism! After our breakfast, my husband apologised about the cup and she said " I'd rather you tell me you're not happy with something, so I can fix it straight away". That's what I call a quality staff member! The lovely cleaner made our bed properly after we told her not to worry as we were there for a few days. She gave us more milk and coffee and was really lovely. We'd definitely stay again!

The room was comfy and very clean. The shower room and toilet was a little odd but perfectly usable.When I lay on the bed it felt a liitle hard but I went out like a light and had an excellent nights sleep. This was the first time I had travelled with my dog and she settled in immediately and too slept soundly. The lovely lady on reception when I arrived was welcoming, friendly and very helpful. Although they only serve a Continental Breakfast the food was lovely and plentiful with lots of choice. I preferrd it to a full cooked breakfast. I would return if I am in that area again.

It was a budget hotel, so I was expecting basic accommodation. The staff were most helpful, I'd e-mailed the hotel with queries and had a prompt response. The online booking in form the day before was great. We arrived earlier than the booking in time, our room was ready and we went straight up to it. We could then enjoy our day without having to return later to get our key. Marvellous. The room was clean and comfortable. All you needed for a nights stay. Exiting by midday is a bonus if you had been to an event like we had been to. Night staff were on duty on our return to help out if needed.

We like a full English breakfast which wasn't available so we ate out. The shower was lovely, the bed was comfortable. The room was quiet with the window closed. The towels were lovely.

We stayed here to go to a gig at the Principality Stadium as hotels in Cardiff had hiked prices to over double usual rates. The taxi from Newport train station was less than £10. The hotel was clean and had basic facilities, including tea and coffee in the room. There was air-conditioning too, which we didn't realise until day 2 of our stay.